launching soon

Embedding Human-Centric Care in Systemic Transformation

Balancing compassion and empathy with efficiency targets, digitalisation, and cost pressures remains a core struggle.

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Our Mission

The MENA Patient Experience (PX) Council is launching to deliver critical insight into advancing people-centred care and establishing PX as a strategic gamechanger in healthcare.

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Powered by CXSA with the Picker Institute, the Council connects PX leaders to share perspectives, shape strategy, and align with regional transformation goals.

At its core is a shared definition of patient experience—created by diverse leaders—providing a foundation for dialogue, innovation, and action across MENA healthcare.

MENA PX Council Services

Become part of a movement that's transforming Patient Experience across the region.

Critical Insight & Benchmarking

  • Regional benchmarking against standards
  • Comparative analysis using frameworks
  • Insight papers on PX trends

Access to Learning & Certification

  • Masterclasses and leadership workshops
  • Certified programmes for PX leaders
  • Digital toolkits and learning library

PX Maturity Programmes

  • Maturity assessment and roadmap
  • Capability development across levels
  • Continuous progress monitoring tools

Events & Community Dialogues

  • Regional conferences and symposia
  • Monthly interactive insight forums
  • Member-led roundtable discussions

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Partnerships

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People

trained through the Experiences of Care program

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Years

in shaping Patient Centred Care

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Principles

Of Person Centred Care

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Mission

To uplift Patient Experience in the region

What People Say

Had the privilege of attending the Pre-Congress Workshop at the International PX Congress Riyadh 2025 & the sessions were truly inspiring. Together, we’re shaping the future of healthcare with heart, humanity, and innovation.
PX Supervisor, KSA
I was so excited & I enjoyed this course & learned a lot about the mapping & communication & raising the Patient Satisfaction by improving ourselves & placing ourselves in the patient's shoes.
King Fahad Specialist Hospital, KSA
It was honestly such an amazing workshop & if you have any upcoming workshops in Riyadh regarding designing the journey, I'm more than happy to attend.
Patient Experience Leader, KSA

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